A complete set of considerate service to our respected customers will be supplied before, during and after the purchase.
Prior to the purchase, customers can obtain the guidance and suggestions about the correct machines from our dedicated technical personnel and salesmen. Specific machines can be customized as required so as to ensure customers to get the satisfactory and economical products.
After the order is confirmed, we will tackle the rest matters for customers. The production arrangement will be settled as soon as possible. In general, the production cycle lasts for 35 workdays. The large scaled machine needs about two months. During the production, our salesmen will inform customers of the real-time production schedule by sending pictures of on-site production.
As the production is finished, the pictures of finished machine will be sent to customers, who can put forward the unsatisfactory reasons at any time. Customers’ suggestions will be accepted carefully. We will never stop modifying the product as required until customers are contented with it. Customers are expected to our factory for inspecting products and offering guidance. After confirmation of products, we will contact shipping house for delivery. All the original documents of delivery will be sent in time, which is convenient for customers to pick up the products timely.
When customers receive the products, our technicians will be assigned to customers’ factories for the installation, debugging of the machines. They will offer training lessons, guidance for daily maintenance and care of the machine, as well as solutions for common problems and so on. Any issues about the machine in use can be delivered to us by sending email or calling. We endeavor to solve the problems for users as quickly as possible.
All of our machines are warranted for one year and the warranty period can be extended according to the demands of customers. If the machine is damaged by men during this period, the spare parts at cost price will be supplied after the confirmation of failure through photos. If it is not man-made damage, we will offer free accessories for replacement. Over the duration of warranty, we offer permanent maintenance for the products. We only charge the damaged spare parts at cost price.
We are dedicated to offer the professional, quality and satisfactory products for customers. Serving customers is the core of our business.